Return Policy

Last updated: 2026-09-20

This policy explains when batteries supplied by DINWEY may be returned and how replacements or refunds are handled. It applies to trade orders — OEM, private-label, fleet and distributor supply. For site and trade terms generally, see Terms & Conditions.

1. 30-day window for quality issues

If a battery has a manufacturing quality issue, you may request a return within 30 days of delivery. Report it in writing with the order number, model, quantity and evidence (photographs or test data) so we can assess the case.

2. What is covered

• Manufacturing defects — capacity or cranking performance outside the confirmed specification, leakage, case or terminal defects, or failure against our published test criteria.
• Wrong goods shipped — model or quantity differing from the confirmed order.
• Transit damage documented against the carrier’s record at the point of delivery.

3. What is not covered

• Normal wear, or batteries installed, charged, discharged or stored contrary to the datasheet and handling instructions.
• Damage caused by overcharging, deep discharge, vibration or an unsuitable charging system.
• Custom / private-label products that match the confirmed specification.
• Claims raised after the 30-day window.

4. How to raise a claim

1. Send the order number, model, quantity and evidence of the issue in writing.
2. We confirm within a few working days whether the case is accepted and issue return instructions.
3. After receipt and inspection we replace the affected units or issue a credit/refund, as agreed in writing.

5. Return freight and inspection

Return freight arrangements follow the Incoterms agreed for the order and are confirmed in writing together with the return authorization. Goods should be returned in the condition received, with labels intact.

6. Relationship to warranty

This return policy is separate from the product warranty. Warranty terms are set out in the order confirmation.

Questions about a return? Contact us with your order details.